Rancho Cordova, CA 95742
t. 916-638-7289 f. 916-638-5853
e. info@kkcollisioncenter.com
testimonials |
October 31,
2012
Dear John:
I wanted to take a moment to express my extreme satisfaction with you and your staff recently.
Although our meeting was for a not so fun reason, the outcome left me with a positive experience.
When I found your company on the internet, I was immediately pleased with the positive
responses and testimonials that I read. I took a chance and my instincts paid off! From the very
first phone call to the delivery of my beautifully fixed car, you were absolutely a pleasure to
work with. You cheery smile and wonderful attitude made this an easy and positive experience.
Thank you John!
Sincerely,
Chaunda Bryant
June 6,
2012
John
Thank you – your
integrity, quality control
and customer service
are exemplary, I’ve
been to 3 collision
shops in the last
5 years (all here
in the greater Sacramento
area) and I was beginning
to think it was normal
to find new scratches,
rough paint or just
an incomplete job.
I’m
happy to report that
you have proved me wrong
and I am one happy and
extremely satisfied
customer. I appreciate
you taking care of my ‘99
Mercedes E320 as if
she was your own (that
right there says it
all).
I
have NEVER had such
a great experience
with a collision repair
company and I will
never go to anyone
else – KK
Collision met and exceeded
my expectations!
Sincerely,
Ava
January 25, 2012
Dear John
Thank you for the fabulous repairs that your shop completed on my Lexus IS. As you know I was thinking of replacing it with a new vehicle but after your shop completed the repairs I have decided to keep my car for a while longer. I really appreciate the fact that you had the car detailed at no additional cost to me!
I would recommend your shop to anyone who has a question. Please feel free to give my number to anyone who would like to ask me about my experienced at your shop.
Sincerely,
Michelle Elliot
January 3, 2012
To the staff of K K Collision Center,
First let me say I apologize for the length of time it has
taken me to write this letter. Thank you very much for the outstanding repairs that your shop completed
on My Dodge Ram 2500. As you know this truck is used in my business and it is very important that the
truck is perfect. I was concerned that the truck would never be the same after my accident in San Francisco
but your shop solved my fears by giving me my truck back in better condition than it was prior to the accident.
John, I also want to thank you for the additional paint work that you gave me such a great deal on. I
appreciate how you went to bat for me with my insurance company to get me what I deserved. It was a
genuine help to me having your expertise used in the dealings with my insurance company.
My truck looks great and it represents my business perfectly.
Sincerely,
Brian Rohmer
Owner, Shipwreck Marin
January, 2011
To John Hein and his team at KK Collision Center,
Being in a car accident is a scary
situation and dealing with the aftermath is extremely overwhelming. Knowing that all parties
involved were all physically unharmed leaves only the damage to the vehicle to tell the story.
For me personally, my Suburban is precious and a very important asset to my life. Seeing all
the damage and non-workable parts left me with major stress and anxiety. Of course my initial
reaction is who will I be able to trust to diagnose the damage in full? Who will be able to
have my vehicle working n looking just as it did prior to the accident? Can this be done in a
reasonable time frame? Will the repairs be done correctly and have my family's best interest
and safety in mind? Once the work is completed can I still rely on the shop to take care of
my vehicle if there are reoccurring issues on said repairs?
I decided to call my friend Mikell Leyba who recently had damage to her Jaguar S 4.0
repaired at his shop. She was very satisfied with the quality of service she had received
from KK Collision Center. I instantly remembered how courteous the owner John was and the
excellent condition her vehicle was in upon pick up. Hearing the panic in my voice, she gave
me his number and told me not to worry that he would take care of everything and to call right away.
From the moment I spoke to John, he made me feel like fixing my suburban was important to
him and made a priority. He was getting ready to leave for the day but insisted on waiting
for me to bring my vehicle in so he could estimate all damages, cost and repairs. Once I
arrived at his shop it was only a matter of time before he had diagnosed the damage made
from the accident and had all my questions answered. I was especially enthusiastic about
the way he proudly stood by his lifetime warranty on all repairs made. His concern for
repairing all damages and his courteous professionalism finally put me at ease. I greatly
appreciated how right away he sensed my Suburban meant a great deal to me and would do
everything possible to make me a happy again. He even went out of his way to personally
refer me to the closest car rental agency, Enterprise, and gave me his word that I would
be treated fairly there as well. I was under the impression that they knew of him and
respected his work. I even felt like Enterprise went out of their way to satisfy all my
car rental needs. Hmmm...possibly due to being referred by John??? About a week later, I
was called into pick up my Suburban and was astonished by the repairs and also the cleaning
detail he had done to make my vehicle beautiful again.
John with all that said, I just want to add a THANK YOU!!! You and your team made this
experience as painless as possible. You have created a loyal, lifetime customer. I have no
problem coming back if needed for future repairs and I will definitely refer you to my family and friends.
Sincerely,
Monica
May 2008
Dear John,
Thank you so much for the fabulous repair job you did on my
car. This was my first accident and I had no idea how to handle my
insurance claim. You made the process painless and very easy for
me.
My car looks and drives perfect and I had always heard that cars
are never the same after an accident. That appears to be true as my
car seems better than it was before. I truly appreciate what you have
done for me.
I am so happy that I did not take my car to “their” shop. Thank
you so much for explaining that I had the right to repair my car at the
shop of my choice. I am so happy I found you!
Sincerely,
Cherie Scalzi
To whom it may concern,
K K Collision center is awesome. Not only did my car look
great, their service is top notch. I was in a bind without my
car so they made sure it was done quickly and even offered to
drive me back and forth to my house since I had no other
transportation.
John, the owner, is so friendly and approachable. To top
it all off, when I picked my car up it had been thoroughly
cleaned inside and out. My car looked fantastic and they had
gone the extra mile to make sure I was very happy. All to say
I felt more than satisfied with the work and service I received
from K K Collision Center. I would definitely recommend
them!
Sincerely,
Melissa Collins
Dear KK Collision Center,
I want to thank your company for being so great to me! I brought my truck in for an estimate and
you guys were awesome! I went to 4 other "repuatable" body shops and not one of those shops treated
me as well as your company did. The other shops made me feel like my truck didn’t belong at their
shop, and were very rude. Not one other body shop came out of their front door to greet me like KK
did. When it was time to perform the estimate on my truck, Brian made sure he noted everything I
was concerned with and had questions about. He also took extensive time looking at as much damage
as possible, to give the most accurate estimate possible. The other body shops spent less than five
minutes looking at my vehicle, did not notate most of my concerns and really hardly looked at the damage.
I didn’t think I was going to find a quality body shop in all of Sacramento, until I came to KK.
KK Collision Center fixed my truck in a very timely manner. Every time I called they updated me on
how it was going, and were always very friendly on the phone. When I received my truck back, it
looked better than new! The body and paint look great. I couldn’t be happier with the service I
received from KK, and I will recommend your shop to everyone I know! Thank you for the great
service and I look forward to all of the future business we will have together. You guys put
the "A" in Awesome!
Sincerely,
Jeremy Drummond
Dear John and Brian,
I just wanted to thank you form the bottom of my heart for everything you
guys have done for me. I don’t think there are words that can express what
a great experience I had with your company.
I work in customer service myself and I know what it means to be helpful
and understanding and you guys went above and beyond great customer
service. I have already recommended you to all of my friends and family
for the future.
When I first came into your shop I was the most upset person you could
have met due to my situation and when I left your company I had the
biggest smile of satisfaction a person can have. I had no idea that people
like you were willing to put yourself in my position and for even one minute
remember that I was a person and not just another customer. The
compassion you two showed me will stay with me for the rest of my life and
I will now happily recommend you to anybody I come across.
Thanks again for everything you’ve done. Hopefully I never have to get my
car fixed again but if I do at least I know I will have a wonderful experience
at your shop. Again, thank you so much for everything you did, you will never know what
it means to me.
Sincerely,
Amber Franklin.
October 2007
Dear John:
I want to thank you for the wonderful work done on my Acura. I truly
appreciate your professionalism and your commitment to customer
satisfaction. You definitely take pride in your work by paying attention to
the details. In addition to the work done to the front end of my car, you
went over and beyond what was required by offering to paint my weather
worn hood. Thanks so much for the extra effort. The paint job was
nicely done and now the car looks brand new.
A dear friend of mine referred me to you. She is someone that you have
done business with over the years. And, just as she stated, you can be
trusted and you do great work. I hope I never have to get a car repaired
again, but if I do, without a question and a doubt you will be one of the
first people I will call. In fact, I’ve programmed K K Collision Center in
my cell phone, just in case. Again, thanks for the exceptional service.
Gwen
Owner, 1996 Acura RL
Dear John,
I am compelled to write you to thank you most sincerely for the
service I received from you and your staff recently. When you met me
I was a complete stranger coming off the street with no appointment,
and I could plainly see you were in the middle of a project. However,
you dropped what you were doing, took my problem on as if it were
your own, and proceeded to go about solving it with immediate care
and attention as if I were your dearest friend and highest priority.
Throughout your service this is how you made me feel, and indeed I
am grateful.
Every aspect of your business is of the highest caliber. I was
astonished with the speed with which you were able to manage my
repairs. Then I was amazed at the quality. You and your team are
magicians, truly skilled at what you do. All of this at a price that I'm
sure was a gift. Thank you, thank you, thank you. It is so wonderful
to receive exceptional service from genuinely caring people such as
yourself. I feel like I made a friend.
Yours most sincerely,
Julie Lancia
Dear John (and the rest of K K Collision),
I just wanted to thank you for the wonderful repair you
did on my Dodge Durango. Having your car side swiped is
never a good thing, but I’m so glad you were able to work
with the responsible party and get the car fixed quickly.
From the second I walked into the front office, I was
greeted with a smile and a welcome! I appreciate your
wonderful customer service. You made me feel like my
business was important to you and you had a sincere
interest in helping me out!
My car was returned to me quickly and it was looking
better than ever! I can’t remember the last time my car was
so clean. I am very grateful for your work and I will
definitely be happy to tell others about the amazing service I
received at K K Collision Center.
Thank you.
Kacey Locke
Folsom, Ca.
Dear John and Staff,
When my NEW Toyota Prius was damaged by another driver I
was convinced it would not be the same. I was recommended to
your shop by some co-workers whom you have worked for in the
past.
I am writing to tell you that my Hybrid Prius is at least as good
as new. I could not be happier that I found your shop to
complete my repairs. Many thanks to you and your staff for an
outstanding job.
I will be recommending you to everyone who may need your
services. I must say I am very happy that I did not take
my insurance company’s recommendation of a shop.
Sincerely,
Asher Lower
May 2008
Dear John,
I wanted to take a moment to express how thankful I am for all
your hard work repairing my Lexus GS300. I was hit by a truck
that left the scene of the accident and was put in a really bad situation.
I was referred to you by a friend and couldn’t be happier with
the outcome. I explained my situation to you and without even
looking at my car you promised you would take care of everything.
My car looks fantastic and you exceeded my expectations with
friendly service. Sacramento needs more body shops that handle
business the way you do. I won’t hesitate to refer my friends and
family to you when they need a good body shop.
Thanks again,
Danielle Morgan
May 2009
Dear John,
I came across K K Collision Center through the AT&T Yellow Pages looking for an honest shop
that dealt with insurance repairs. After being hit on the front passenger side, which shifted
and bent my bumper, right fender, right headlight and making my door open with the sound of a
gunshot. I needed someone who could do a quality job at a reasonable price. I came in and
John (the owner) did an estimate, which took about twenty minutes.
Being a young woman I really appreciated how he broke down what needed to be replaced, what he
intended to do and what the cost would be. It was nice walking into a shop not feeling like an idiot
or feeling the person behind the counter was trying to scam you.
John helped me out as it was my first accident and offered a timetable that worked with my odd
schedule (I work swing shift) as well as setting me up with Enterprise Rent A Car around the corner
from his shop.
After picking up my car I was more than delighted at the results. My car looked fantastic,
brand new as if it had come off the lot. John even had the car detailed so I could show it off.
The paint match was flawless. I was surprised as my cars color was a particular shade and finish (red pearl).
I would recommend K K Collision Center for any repair large or small. You’ll be sure to know your
car is worked on an efficient and knowledgeable crew. It’s reassuring there are still good, honest
and hard working people who care about the job they do and the customers they serve.
Danielle Funk
Dear John,
I will only trust K K Collision and John Hein to take care of my cars. I know that I have a fellow
resident that will do the job right the first time. Not only does he stand behind his work 100% but
he lives nearby if there is a problem or a concern. Trust John and KK Collision to keep your car
looking like it belongs in Rancho Murieta!
Julie Pryor, North Resident